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ROWELL GORMON

V O I C E O V E R S

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Everyone Should Have an “Uncle Willie” (part two)

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One of the biggest reasons I hit it off so well in the studio with producers and directors is my Imagination.  I’ve even had writers create something with one of my voice characters in mind.  I sometimes wonder why that sense of imagination isn’t commonplace.  And then I wonder where kids get their imaginations now…if they have any.

My parents fostered mine and gave it plenty of room to grow.  But it was my mom’s younger brother (he let us call him “Willie” instead of Bill) who gave it a sharper focus, and made it the launchpad into a career, even before he knew he was doing it for me.

Treasures From an Accidental Time Capsule

It was there in a stack of battered comic books left behind in grandma’s house, including the original Captain Marvel.  It was there in the old 78rpm records of Spike Jones & His City Slickers he must’ve listened to as well.

Mom and dad would take the family to the drive-in movies once in awhile, but I think Willie was the only one brave enough to take me to a Kiddie Matinee at the local theatre.  We were probably the only ones there who actually came to see the picture (“The Lone Ranger“), and I can still remember my usually cheerful uncle’s sour reaction as we went home: “That’s the LAST time I go to an indoor movie!”

Can’t Find One?  Can’t Afford One?  Make One!

Aside from the boost into Radio and Production, Willie (and Joyce) always seemed to be able to create something fun out of practically nothing.  This was no more evident than in their annual Halloween decorations.  Inspired by our mutual fascination with the Disney parks and audio animatronics, he’d rig up simple effects like a piece of fishing line running from a hidden motor to the base of a rocking chair, or use an old 4-track tape cartridge to feature my thunderstorm sound effects loop, with inaudible pulses on an alternate track to make a light fixture flash just before the sound of the thunder.  He rigged up a dummy in a “coffin” to rise up on cue (thanks to an old motor and armature from a washing machine), and had Joyce out front scouting the neighborhood kids as they came up. She’d quietly feed him their names so that the dummy could greet them by name, his spooky voice coming from an old speaker in the thing’s chest, while Willie and his microphone hid just out of sight.

In our worlds, cardboard and string, magic markers and paint, masking tape and makeshift electronics were literally the “stuff that dreams were made of”.

The Family That PLAYS Together…

And the creativity didn’t end with Willie and Joyce.  Their kids shared with me as well.  Debbie and her little brother Richie let me use their voices as little kids in an ill-fated six part audio series I did on Old Time Radio called “The Radio Museum“.  Both Deb and Richie have families of their own now.

Of course, I didn’t get to visit much after I moved to North Carolina, but that never affected the “fan club” treatment I got from Willie and Joyce (my brother Lee and I almost ran their names together when we talked about them, as if they were one person).  They’d sit and listen to tapes of my best radio commercials, or watch my clips from local tv, even when the immediate family had lost interest.

I’m so grateful Willie was still around when I landed those movie gigs with Jim Henson’s Muppets as a literal “hired hand”.  I think he and Joyce were even more proud of me than my parents or my wife…at least they showed it more openly.

 

Final Act

I’m pretty sure Willie knew how much I appreciated everything he did for me and my eventual career in radio, tv, film, and voiceovers.  But he also gave me one last thing…my hatred of cigarettes.  See, Willie was a Marlboro Man, and I can’t ever remember him without a cigarette in his hand unless he was playing guitar or handling a soldering gun.  Those things put him in the ground, many years ago – way too early.  And I was too far away and too broke to make it back for his funeral.

Joyce has continued their legacy of love, laughs and imagination with her own offspring, their kids, and is the youngest grandmother (or is that great-grandmother) I know.

Fortunately, Willie left me with a lot of his creative spirit to remember him by, plus his ability to make something cool out of practically nothing.  It never occurred to me until later in life that not everyone is as lucky as I was.  Really…if you didn’t get an “Uncle Willie” in your family…you wuz robbed!

–over and out–

 

Everybody Should Have an “Uncle Willie” (part one)

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The Man of Multiple Names Could Hear My Multiple Voices

To his wife Joyce, his co-workers and other friends he was “Bill”.  His mom, my grandma,  always referred to him as William Thomas (I always wondered who that “William Thomas” guy she kept talking about was).  But to me and my younger brother Lee (pictured above), he was Willie.  Not even “Uncle” Willie…just Willie.  It was what my mom and his other siblings called him, and he graciously allowed us to keep using that name for the rest of his life.  Willie was probably the person most responsible for developing my creative talents and imagination.

Don’t get me wrong.  Mom always read stories to me (shifting her voice with the characters), and she and Dad always made sure I had imaginative toys, books, records, crayons & paper,  and  (of course) plenty of cardboard boxes.  Dad had plans to go into drafting (before the government beat him to it and drafted him for a little assignment in 1940s Germany), so my drawing and cartooning abilities doubtless came from him.  Mom and Joyce both made puppets for me over the years and if they ever thought I was weird for doing the voices of my stuffed toys as I played, they never let on.  But it was Willie who actively joined in the play, and invited me to join in his own, right thru adulthood.

The Electric and the Eclectic  

It was Willie who fostered my interest in things electronic.  He built me a crystal radio set and showed me how to string antennae wire all over grandma’s spare room and listen to voices and music over the headphones.  It was Willie who put me on the air for the very first time…even if it was just a quick “hello” over his custom-built ham radio set-up.

It was Willie who took me over to visit his friend Don Scales, who built hi-fi systems and had this funny contraption called a tape recorder.  He let us kids not only record our voices, but play around with tape echo effects.  And some years later it was Willie, through his connection with Don (also chief engineer at the home town radio station), who got me my first part time job as a radio announcer/dj  while I was still in high school.  It’s no false modesty when I say it was Willie’s doing  and not my own talents — I still have the original audition reel and it’s cringeworthy!

When I got a tape recorder of my own and started messing around with character voices and the sound effects I could pull off my cartoon kiddie records, Willie not only encouraged me, he wrote some silly “radio serial” scripts about the guys he worked with in the radio/tv repair shop at Sears – “The Adventures of Picture Tube Charlie”, and did some of the voices alongside mine.  I’m told the gang at work kept bugging him for new “episodes”.

Expanding the Circuit

While I never learned any electrical engineering, Willie did provide for the advancement of my on air style, creating a makeshift “portable consolette” for me out of old record players, a recycled cart machine, basic microphone and a small mixing board which he built himself.  I even used it at a few of my high school dances…the only time you’d find an un-datable square like me at such an event.

Willie , who worked as a TV Repair man at Sears, salvaged an old b&w tv from the shop and got it working so I could have it in my basement lair at home (another blog for another time).  That was the one I remember watching the first moon landing on.  During college, he repaired another set for my first apartment, and it was the first color tv in our immediate family.  Willie and Joyce had a big RCA color console at their house, of course, with sound that could be rigged through his custom stereo.  As kids, we were thrilled when a Saturday family gathering or a rare overnight stay gave us a treasured glimpse into this magical new world of color.  Promos for the upcoming week’s “Batman” almost gave me a sensory overload!  On more than a few Sunday nights, mom and dad grudgingly let our visit go into overtime so we could watch Walt Disney’s Wonderful World of Color before heading  home.

Still later, during the Betamax years, Willie could always be counted upon to faithfully watch the tapes  I’d bring home of a tv commercial or promo I’d directed or appeared in, or the few clips I was able to snag when my puppet characters and I appeared on the local kiddie show, “Time for Uncle Paul” (again…another blog for another time).

Even when the rest of the family wasn’t really that interested, Willie (and Joyce) served as my enthusiastic and encouraging audience.  And Joyce actually contributed one of the makeshift puppets I used on the show, Malcom, who was built from a teddy bear body and a ‘cookie monster’ style head that could “eat” cookies through a slot in the back of his mouth.  On the show, though, he quickly developed into a sweet, slow-witted soul not unlike Edgar Bergen‘s bumpkin, “Mortimer Snerd“.  The puppets couldn’t actually do much, physically.  But they really came alive as characters.

But Willie’s influence, and Joyce’s, didn’t stop at local radio and local tv.  It’s literally gone around the world thanks to all those years of creative nurturing.  More on that in the next post.

— over and out —

Hitting the Voiceover Trail (you can’t get there the way I did)

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It’s an honest question. I get it a lot.

“How do I get into voiceovers?”

Usually, the person wants a Secret Formula…wants to know how I did it…wants to know how to follow the same path I did.  The thing of it is:  you can’t follow that path.  It simply doesn’t exist anymore.

Broken Roads

The first thing I used to tell these people (back when I knew everything) was, “Get a part time job at your local radio station.”  My start was a 250 watt AM station in a small Indiana town, which (until they added FM) could barely reach the city limits.  Places like that do still exist, but now they’re usually just outlets for syndicated programs with someone else doing all the talking.  Even if you did manage to find a station that’d let you do much on the air, chances are you’d be stuck in a rigid format that frowns on any individual personality.

Voiceover’s “Poison Pill”

But let’s say you did find a local station that’d let you keep that mic open for more than ten seconds at a time.  Chances are, you’d be learning and developing skills alright… the wrong ones.  For one thing, you’d likely be tempted to sound like the other radio DJs you’ve heard all your life, and who are on the air with you now.  Trouble is, that DJ sound is exactly what voice seekers don’t want anymore.  They avoid it like the plague.  Send out a voice audition with what we used to derisively call the “Ron Radio” sound, and you probably won’t be heard past slating your name.  Even if you’re not yukking it up like a DJ, chances are you’ll be considered “too announcer-y“.  It doesn’t matter how nice your voice sounds.

Writing Your Own Ticket

Unlike my experience, you also won’t find yourself in a position to develop your own style by creating your own material.  It didn’t take long for me to figure out I’d never make it as a Disc Jockey.  But I did enjoy running what they used to call a “tight board”, turning the various elements of an air shift (commercials, Public Service Announcements, time & temp, and the music) into one smooth audio flow.  After a few wrong turns I was finally able to see a more likely radio future in the production room.  Doing commercials and little comedy bits for the “real announcers”, I was able to use all the character voices I’d gleaned from years of watching Bugs Bunny and Yogi Bear and Bullwinkle.  Not just funny voices.  Characters.  Eventually (very eventually), I got hired by a radio station who wanted a production guy who could “think like [Stan] Freberg and keep it clean”.  There I found a like-minded mentor who showed me how to adapt my writing skills into creating good, engaging, and entertaining advertising copy.  Within a year, I started picking up local Addy Awards.  Part of my secret was being able to write material for myself I already knew I was good at.  The other part was luck in having advertisers who let me do it.  You may not be able to rely on your own word-smithing to give you an edge.

So What Am I Supposed To Do?

Chances are, you can’t get away with doing what I did.  Heck, I wouldn’t be able to get away with it myself.  Radio stations don’t have time to train you, they want you to hit the ground running.  And formats are so rigid today, the kinds of stuff I created would never get on the air.  And studios?  They don’t have time to un-train you!

Parallel Highways

Have you ever been driving down an Interstate and notice an old two-lane road running alongside?  It’s an older way to get somewhere, but not exactly the same route or even end point.  There are still ways you can adapt the things I did to get into voice work.  Not everyone has the same experience, but here are some parallels.

  1. Find A Place To Stink. Comedian George Burns lamented the end of Vaudeville because, he said, it left “no place to be bad”.  Touring the circuit, performers were able to learn what worked and what didn’t, until their talents were polished and their individual styles emerged.  You may not have local radio, but there are podcasts, local theatre, or even just fooling around with the record button on your phone.  Learn to listen to yourself.  Compare what you hear to the sound and style of national (not local) commercials.  Don’t imitate those voices.  Find a way to do your own version of those styles.
  2. Find a Mentor. Sure,  you probably won’t have anyone like the guys who took me under their creative wings at the radio stations.  But you can find teachers online, maybe even where you live, who’ll guide you to finding your own voice (or voices).  I’m not talking about the people who want to sign you up for an instant voice demo after a $2,000.00 weekend seminar…I’m talking about someone who’ll work with you, one-on-one.  If you don’t have stage fright (or even if you do), get involved in community theatre.  You’ll learn how to use your voice in the context of a character (straight or comic). See what you can learn from various directors.  It’s likely you’ll have several mentors shaping you before you’re ready to “show yourself”.
  3. Learn what you’re good at. You may be able to do a great Homer Simpson but guess what.  That  job’s already taken.  Perhaps you can sound like Morgan Freeman or whoever the celebrity-du-jour is for producers.  But unless you’re a great impressionist, just develop your own way of adapting those styles.  It’ll happen over time.  And it will take time.

What A Long, Strange Trip It’s Been

So, yeah.  You probably won’t get anywhere in your voiceover career by trying to do it the way I did it.  But that’s because this is now…and you’re you.  I’m still at it because I’ve tried to keep learning and adapting as styles and market demands change (and they’ll always be changing).  Once you get the hang of reading the signs, I bet you’ll find the “road rise up to meet you”…instead of coming to a dead end.  I’d be interested to hear what routes you’ve discovered.

— over and out —

Grunters and Screamers

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I’m not a Grunter or a Screamer.  No, this has nothing to do with my love life.  (Shame on you.)

 

“Whooooo Are You? Who-Who, Who-Who.”

One of the first tools I received as a budding young copy writer was “Tell ’em who you are by telling ’em who you ain’t.”  That may not be the current wisdom, but I’ve found it helpful in several areas of my career…not just in scripting ads.

It can apply to your image as a voice talent.  For example – my friend and marketing genius Doug Turkel promotes himself as the Un-nouncer, giving potential clients an instant idea of his style before they even click a demo.  It must be a good idea, because at least one other VO ripped off the theme for his own use before Doug put a stop to it.

But there’s another way to apply that “who you ain’t” tool, which will save you loads of frustration and wasted promotional efforts…plus make voice seekers appreciate you, even if they decide not to listen to your samples.

 

“I Gotta Be Me” 

Decide, early on, what you can…or what you want to do…with that voice of yours.  You’ll save your potential clients some search time and, even more importantly, save yourself a ton of unsatisfying effort struggling to do something you just don’t enjoy.  I’m not talking about refusing to try a different style of read at the behest of a client or coach.  And I don’t mean you should never explore things outside your comfort zone.  But in my experience, it’s been beneficial to know what I’m best at, and what I’m better off leaving to others.

Back to the title above.  I’m strictly a PG rated voice talent.  But I discovered early on that I just don’t want to spend my time at the mic repeatedly screaming my lungs out in terror or pain, or doing an hour of variations on “ungh!!!” for video games.  If it’s just part of a character I’m voicing, sure that’s fine.  But if that’s the whole character?  I’ll be glad to recommend some talented friends who not only enjoy that type of work, they excel at it.  I don’t know about you, but if I enjoy what I’m doing, I generally do a better job (and the director is going to get a better end product)!

Now, does that mean I never do video game voices?  Of course not.  But I found my specialties early on.  And, like most of my other acting, it rarely involves being the star.  My main value, and what I really enjoy, is being the voice of that slightly offbeat character the hero encounters…you know, the peddler who has that special equipment. or the magical earth spirit who has the next step in the quest, or the commander who sets out the mission and barks orders, or the little creature who offers a clue to a puzzle.

 

Jack-Of-All-Trades, Master of SOME

This philosophy also helps in radio spots or tv voiceovers.  I don’t enjoy doing screamer spots (“If YOU have a job and NINETY-NINE DOLLARS, YOU can DRIVE TODAY!!!” or “BE Therrrrrrre!”).  And that’s cool.  There are plenty of other talented people (and yes, I admit it’s a special talent) who do that better than I can and probably enjoy it more.

But likely as not, they can’t do what I do…at least not as easily or as well as I can.

Versatile as we may be, we’re serving a voiceover marketplace that usually has a narrow focus.  In my own case, it’s a constant struggle to zero in on what the voice seekers are seeking…not the literally hundreds of voices and character variations I can come up with.

When I worked in radio, our small cadre of announcers/DJs would stretch vocally to match any mood or character or accent as best we could.  Now with the internet, clients have plenty of the “real thing” to call on.  No need to accept a “stretched” voice talent.

 

“Know Thyself”

I’m not saying find one voice and one style and make everything you do sound the same (although there are people who’ve made a career of that).  Do find and exploit every variation and offshoot within your range and style.  Develop a core group of “voices” in your head you can easily switch between, should the copy or the director happen to throw you a curve…much like altering your basic look with a hat or other costume piece.

You’ll be making life easier for your potential client, who may need your specialty next time.  Ultimately, it’ll make life easier for you too!

And if that means being the best darn Grunter or Screamer money can hire…go for it!  I’ll be cheering you from the sidelines, saving my energy and vocal cords for when it’s my line.

 

— over and out —

Worried a Machine Will Take Your Voiceover Job? You Aren’t the First.

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I’m a contrarian.  I try to learn something OLD everyday.

Today I hit the jackpot with this story from the website www.curioushistory.com about a mechanical talking device that pre-dates the telephone, recording machine and talking pictures.  It’s one of those things that looks like a hoax, but is evidently true…and cool!


http://curioushistory.com/post/55136778566/euphonia-the-marvelous-talking-machine#.UeG72PrD-cx

There’s no known recording of the device, but conspiracy theorists are already buzzing that “she” is still in use, saying things like “Your call is very important to us.  Please hold for the next available customer service representative.”

–over and out —

The Demo Player That Thinks It’s iTunes

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Sample Image of the
ZamPlayer, used elsewhere on this site.

What if the voice style a producer is listening for is actually Segment Number Five in my sixty-second Demo? What if the producer stops listening after Segment Number Three? Is a problem. …for BOTH of us!

Not anymore.

Enter VoiceZam, a new type of audio player created by my friend, Bob Merkel, and now in use on www.voices2go.com. It allows listeners to zero in on just the part of any demo they want, without having to play the demos in their original order. Like iTunes, it can start at Segment One and play through, or start anywhere else and skip around and/or repeat or go back, INSTANTLY. Short Segments or the whole demo can be downloaded just as easily.

The player is set at one default (changeable by you)…in my case: Commercial. But the drop-down menu reveals all the other demos on offer, from Narration to Character to Audiobooks and E-Learning. VoiceZam’s player lets me upload as many different categories as I want to show off, but lets the listener pick and choose ONLY what he/or/she is listening for.

Added bonus: I can label each Segment in each demo just the way I want, so as to better match the type of voice being searched for. And updating & swapping out segments is so easy, even I can do it.

Once you get the hang of the player, it’s tempting to click around and see what other “buried treasure” you might have missed listening the old fashioned way. That’s just what I’m hoping my potential clients will do.

Best of all, the player is built to play instantly on any device….well…any desktop, laptop, tablet, smartphone, dumbphone, or Dick Tracy Wrist Radio. Bob still isn’t sure it’ll show up on your old-style digital watch, though. There’s more to say about the player, but it’s being said much better on the VoiceZam.com website. Don’t even get me started on the feature that lets you track who’s listening in, and for which segments, and for how long!!!

On a personal note: Bob is a delight to work with, taking hands-on ownership of any question, any potential problem. In my own case, he even went into his software “baby” and created a player skin color to match my website theme…and later created a catagory in the drop-down so I could also show off my Audio Production skills to potential clients. Not only that, but recently, he took note of numerous complaints about the cost of the service. Did he do a Steve Jobs and say “take it or leave it”? No. He did a “Bob Merkel”, and cut the cost in half.

I don’t know about you, but that’s the kind of customer response a “warm & friendly voice” talent appreciates.

— over and out —

…why would you WANT to sell a ‘fridge to an Eskimo?

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I understand.  People say you have a great voice.  They’re probably right.  You’ve practiced and practiced until you’re able to sound like all those great DJs you hear on the radio.  Or you’ve finally perfected your “Homer Simpson”.  Or maybe you’ve looked at all those quickie voiceover audition posts and can now sound like Morgan Freeman.  Time to make a demo and cash in, right?  Well…maybe.

Or – second scenario – you’ve been at this for years.  You know the ropes.  You’re a voiceover veteran and you know your own “cast of characters” inside out.  You’ll be able to wow ’em with that classic demo of yours until your voice changes with age.  Uhm…possibly.

 

Finding and booking voice work is hard enough.  Even so, I marvel at my ability to make something hard…even harder.  Too often, I keep putting out what I know I’ve done well in the past…or a laboured imitation of what I think sells today…instead of focusing on something that’s actually in demand at the moment!  …and in a way that’s totally mine, something unavailable from anyone else (even Morgan Freeman, if it comes to that).

More often than not, I’m trying to sell refrigerators to Eskimos, or worse yet, trying to sell fake snow to someone who already has loads of the real thing available.

That embarassing point becomes even more ludicrous as I now notice I’ve had the benefit of plain advice practically handed to me, gift-wrapped!  More than once!  Just this week, a studio I’ve been happily associated with for years sent out a request for examples of specific types of voices, styles, and characters they’d been asked for by their clients.  I compared what they wanted to what I had on my on Commercial Demo.  By their list, I didn’t flunk out…but I was a lot further off than I want to be.  And I remember another studio asking for the same type of specific stuff a few years ago.  I didn’t follow up.  I guess I figured my “vintage ice cubes” would still sell well enough.

Maybe you’re smart enough to have figured this out on your own.  Good on ya.  If not, maybe it’s time to start thinking more about what the buyers are interested in buying…instead of what you’re interested in selling.

Guess what I’m going to be working on in the next few weeks.

— over and out —

 

Just When You Think You’ve Heard It All…

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People who know me are in general agreement that a Big Ego isn’t one of my worst problems.

Still, every so often I catch my overly-humble self missing a real treat because I think “Oh, I already know all about that.”  This turned out to be one of those treats. And if you think you already know all about “Old Radio”, or voice acting, or creating worlds with words and sounds and music, you need to re-think…and enjoy this book.

What I thought was just another book on Nostalgia turned out to have new insights and details on the era of network Radio which I had never encountered…and I’ve been collecting recordings and books on the subject for 40 years.  If you have any interest at all in knowing how people discovered and developed the art of entertaining (and selling) through sound alone…in effect, how the business you as a voice talent proport to be part of came about, “Raised on Radio” should be on your reading list.  This is the origin of your voiceover career, whether you acknowledge it or not!

Author Gerald Nachman goes far beyond the “gee whiz” nostalgic whitewash or dry academic catalogue of so many radio histories.  His is a “warts and all” description of this Theatre of the Mind which still lets all the “beauty marks” show.

Newscasts, Sponsorships, Production and Sound Effects, Soaps, Dramas, Kiddie Shows, Quiz Programs, the relation to Vaudeville and later to TV, tie-ins to movies, music, and the history of the moment, even the development of what’s now known as the situation comedy – it’s all laid out here, in a personal, conversational tone still laced with authority.  And while not a textbook on performance, I noted several sections that would serve as guidance on things like mic technique and character development.  You may even take a fiendish glee in the section about the big movie stars who were absolutely no good in front of a microphone!

It’s a big story, in a big book.  But if you enjoy it as much as I did, you’ll wonder at how fast it goes by.

I think I’ll have to keep it around for a re-run…just to remind myself every once in awhile how much fun it is not to “know it all”.

— over and out —

…a Ghost of Christmas Past.

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I didn’t send out cards this year.  It reduced holiday stress, but still…I felt a little guilty.

So, as I’ve met and made so many new friends since this little audio skit was created five years ago, I figured I’d take advantage of technological advances and share with you a film noir version of the muchly over-done “Christmas Carol”…this time, starring Sam Scrooge.

My thanks to Wendy Zier for joining the voice cast.   And, as Scrooge would say, “A Happy Humbug to you all!”  (…seriously, the only way I’ve made it through this year is with the help of friends such as you.  And for that, I am truly grateful.)

— over and out —

Knowing When (Not) To Say “No”.

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If there’s anything better than being invited back for another creative animated tv spot by a great creative team:  it’s being asked to add a little something that wasn’t in the original script…and watching it take off!

In a spot recorded this summer and readied for air in the fall, the folks at Lawrence & Schiller    continued their Telly Award and Addy Award winning media campaign for Taco John’s.  My old coot farmer, who raises all the exotic-flavored chickens featured in those Baja Boneless Wings, has been coerced into being a retro DJ for his flock, who want to do…what else(?)…the Chicken Dance.

“I hate the Chicken Dance…” – used with permission

Originally, my character was just in the one TV spot, a treat in itself.  But after the demo tracks were done, I got the question:  “If we did some funny lyrics for the Chicken Dance, could the farmer sing them?”

I can’t read music, and can only carry a tune if the bucket’s big enough.  But rather than be all humble and shy and say “no”, I figured what the heck.

It actually worked out great.  My audition track had the creative team giggling (for all the right reasons).  On the day of recording the actual spots I was told they’d decided to go beyond the Radio :60 the lyrics were originally intended for…and use the character bit as a singing tag in all the spots in the campaign:  Radio and TV!  What a rush!  (…and what it did for the session fee wasn’t bad either!)

I haven’t heard the full sing radio version, but you can sample the fun of the tv spot in the video above.  Thanks to the Creative Coop at the agency, and for my Family Flock at Sunspots for putting us together in the first place.

…remember this the next time you’re tempted to tell a client you can’t do something.

— over and out —